Shipping / Returns / FAQ
When will my coffee be roasted and shipped?
We roast online orders Monday to Thursday.
Orders placed by 12pm will be roasted the following roast day and shipped the day after that. Orders placed after 12pm on Wednesday will be roasted on Monday.
Equipment and merchandise follow the same fulfillment/ship schedule.
When can I expect my order?
We ship via United States Postal Service. Orders typically arrive in 1-5 business days depending on your choice in shipping service. Reference your tracking info for specifics.
Please make sure to use a complete and correct shipping address. Ritual is not accountable for extra costs incurred by incorrect shipping info or missed shipments.
Coffee Club members do not pay an additional shipping charge at checkout.
Do you accept returns?
Unused, non-coffee products may be exchanged within 30 days.
We’re sorry, but our coffee beans are not returnable or refundable at any time.
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If you have any questions about your order, please contact Eric at email@example.com
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